Privacy Policy

Last updated: September, 10, 2025

At PetZoo, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us in-store.

1. Information We Collect

We may collect the following information when you interact with us:
Personal Details: Name, email address, phone number, billing/shipping address.

Purchase Information: Products purchased and payment details (processed securely by third-party providers).

Marketing Information: Email and phone number for newsletters and text campaigns (with your consent).

General Data: Information such as browsing preferences if you interact with our website or digital campaigns.

2. How We Use Your Information

We use your information to:
Process and fulfill purchases.

Provide customer service and respond to inquiries.

Send promotional emails, newsletters, and text campaigns (with your consent).

Improve our services and marketing efforts.

3. Email & Text Marketing

By signing up or providing your contact details, you agree to receive marketing communications from PetZoo.

Email: You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.

Text Messages: Standard message and data rates may apply. You can opt out anytime by replying “STOP.”

Compliance: PetZoo complies with the Telephone Consumer Protection Act (TCPA) and other applicable laws related to SMS/text marketing.

4. Sharing of Information

We do not sell your personal information. We may share your data only with:
Trusted Service Providers (e.g., payment processors, marketing platforms, shipping companies) to carry out services on our behalf.

Legal Requirements: If required by law or in response to valid legal processes.

5. Data Security

We use reasonable security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Cookies & Tracking

If you interact with our digital platforms, cookies or analytics tools may be used to improve your experience and deliver relevant ads. You can adjust preferences in your browser settings.

7. Your Rights

You have the right to:
Request access to the personal information we hold about you.

Request corrections or updates to your information.

Opt out of marketing communications at any time.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Alaska.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
PetZoo
10201 East Palmer-Wasilla Hwy
Palmer, AK 99645
info@petzoo.us
1-907-746-0056